Privacy Policy

Sonus Events
Unit 2, 6 Mackean Street, Paisley, Renfrewshire PA3 1QP, United Kingdom
Phone: +44 (0)141 648 3366 · Email: info@sonusevents.com

1. Introduction

Sonus Events ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via SMS, WhatsApp, email, or other channels.

By using our website or services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

• Name and contact information (email address, phone number, mailing address)
• Business name and details
• Event requirements and specifications
• Payment information (processed securely through our payment processor)
• Communication preferences

2.2 Automatically Collected Information

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on site
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

• Provide and improve our event production services
• Process bookings, quotations, and payments
• Communicate with you about your events and inquiries
• Send service updates, confirmations, and reminders
• Respond to customer service requests
• Comply with legal obligations
• Improve our website and marketing efforts

4. SMS and WhatsApp Messaging

4.1 Opt-In Consent

By providing your mobile phone number and opting in to receive text messages (SMS) or WhatsApp messages from Sonus Events, you consent to receive event booking confirmations, quote and proposal notifications, payment reminders, event day reminders and updates, customer service communications, and marketing messages (only if you have explicitly opted in).

4.2 Message Frequency

Message frequency varies based on your event and communication preferences.

4.3 SMS/WhatsApp Data Protection

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All mobile phone numbers and text message opt-in data collected through our forms or communication channels will not be shared with any third parties, excluding aggregators and providers of the text message services required to deliver messages to you.

4.4 Opt-Out Instructions

You can opt out of receiving SMS or WhatsApp messages at any time by:

• Texting STOP to any message you receive from us
• Replying UNSUBSCRIBE to any message
• Contacting us at info@sonusevents.com or +44 (0)141 648 3366

4.5 Help and Support

For help or support with SMS/WhatsApp messages, text HELP to any message from us, or contact us at info@sonusevents.com or +44 (0)141 648 3366.

4.6 Message and Data Rates

Message and data rates may apply. Please check with your mobile carrier for details.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information with trusted service providers who assist us in operating our business, including:

• CRM Platform (GoHighLevel) — customer relationships and communications
• Payment Processor (Stripe) — secure payment processing
• Operations System (Current RMS) — event inventory and logistics
• Automation Platform (N8N) — workflow automation
• SMS/WhatsApp Service Providers — message delivery

We may also disclose your information if required by law or in response to valid requests by public authorities.

6. Data Retention

• Active events: Duration of the event plus 1 year
• Quotations: 2 years from quote date
• Financial records: 7 years (UK tax law requirement)
• Marketing opt-ins: Until you opt out or request deletion

7. Your Data Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

• Access — request a copy of your personal data
• Rectification — correct inaccurate or incomplete data
• Erasure — request deletion of your data
• Restriction — request limitation of processing
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing of your data
• Withdraw Consent — withdraw consent at any time

To exercise these rights, contact us at info@sonusevents.com or +44 (0)141 648 3366.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings.

9. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

Sonus Events
Unit 2, 6 Mackean Street, Paisley, Renfrewshire PA3 1QP, United Kingdom
Phone: +44 (0)141 648 3366
Email: info@sonusevents.com